Privacy Policy

At IDEAL RENTALS, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, contact us, or submit a booking request for our vehicle rental services.

1. Data Controller

Company Name: IDEAL RENTALS
VAT Number: EL802023810
EUID: ELGEMI.168355020000
Registered Address: 57 Eth. Antistaseos Str., Kos, Greece, 85300
Phone: +30 22420 29003
Email: idealrentalkos@gmail.com

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

  • Full name
  • Email address
  • Phone number
  • Booking request details, including pickup location, pickup/drop-off preferences, selected dates, and selected vehicle
  • Communication content you send to us by email, phone, contact forms, WhatsApp, or Viber
  • Payment-related information where required to complete a reservation or payment process
  • Technical data such as IP address, browser type, device type, and basic website usage information

3. How We Collect Your Data

We collect personal data when:

  • You submit a booking request through our website
  • You contact us by email, phone, WhatsApp, or Viber
  • You communicate with us regarding a reservation, rental inquiry, support request, or service issue
  • You browse our website and technical information is collected automatically through cookies or similar technologies

4. Purposes of Processing

We use your personal data for the following purposes:

  • To process and manage booking requests and reservations
  • To communicate with you before, during, or after your rental
  • To confirm availability, pickup arrangements, rental details, and customer support requests
  • To provide technical support or service assistance when needed
  • To maintain business records, accounting records, and comply with legal and tax obligations
  • To improve the functionality, security, and performance of our website and services

5. Legal Bases for Processing

We process personal data based on one or more of the following legal grounds under the General Data Protection Regulation (GDPR):

  • Your consent
  • The necessity to take steps at your request before entering into a contract
  • The performance of a contract when you make or complete a booking
  • Compliance with legal obligations
  • Our legitimate interests in operating, securing, and improving our services, provided your rights do not override those interests

6. Payments

Where payment is requested or processed, payment-related data may be handled through appropriate payment methods or third-party payment service providers. We do not state that full card details are permanently stored by our business unless this is strictly required by the payment provider and applicable law.

7. Sharing of Personal Data

We do not sell or rent your personal data. We may share your personal data only when necessary with:

  • Payment providers and financial service providers
  • Website hosting, maintenance, security, or technical support providers
  • Professional advisers such as accountants, legal advisers, or tax consultants where necessary
  • Public authorities, regulators, or law enforcement bodies where disclosure is required by law

8. Data Retention

We retain your personal data only for as long as necessary for the purposes described in this Privacy Policy, including reservation management, customer service, tax, accounting, legal, and administrative obligations.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to ensure proper website functionality, improve user experience, remember user preferences, and gather basic analytics or technical information. You can manage or disable cookies through your browser settings. If a cookie consent tool is used on this website, your cookie choices may also be recorded through that tool.

10. Data Security

We take appropriate technical and organizational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or unauthorized access.

11. Your Rights

Under applicable data protection law, including the GDPR, you may have the right to:

  • Request access to your personal data
  • Request correction of inaccurate or incomplete data
  • Request erasure of your personal data, where applicable
  • Request restriction of processing
  • Object to processing, where applicable
  • Request data portability
  • Withdraw your consent at any time, where processing is based on consent
  • Lodge a complaint with the competent data protection authority

To exercise any of your rights, please contact us at idealrentalkos@gmail.com.

12. Third-Party Services and Links

Our website may contain links to third-party platforms or services, including social media platforms. We are not responsible for the privacy practices of third-party websites or services, and we encourage you to read their privacy policies separately.

13. Contact Information

If you have any questions about this Privacy Policy or the way we handle your personal data, please contact us:

IDEAL RENTALS
57 Eth. Antistaseos Str., Kos, Greece, 85300
Phone: +30 22420 29003
Email: idealrentalkos@gmail.com

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect legal, technical, or operational changes. Any updated version will be posted on this page.

Last updated: March 2026